Think for a moment about the skills you need for a business to succeed. Entrepreneurship, determination, marketing and communication savvy, a mind for figures, the ability to plan and strategize over the long term, etc.—but what about conflict resolution? While it may not have leapt into your train of thought as readily as those other skills, there’s no doubt that conflict resolution is every bit as important to the long-term viability of any company or business venture. Whether you’re working in HR, are higher up in the company, or are part of the everyday workforce, conflict resolution is an essential skill to have. What’s more, while you will want workers trained in conflict resolution management, sometimes specialists are required to assuage certain situations. Here are a few things that consulting firms specialising in conflict resolution can do for your company.
Improve Interdepartmental Communication
It’s important to note that these gaps in interdepartmental communication aren’t necessarily anyone’s fault. Every department has a job to do, and sometimes during the course of getting work done, requests are made that happen to conflict with one or more other departments’ goals. When left unaddressed, this can naturally start to become a problem over time, and not just due to the inefficiency implicit in such an issue. Less effective communication generally results in more friction, which in turn can lead to more problems. Conflict resolution management and consulting, therefore, can work with the heads of different departments to ensure that they not only are on the same page, but also feature better communication in the future.
Interpersonal Conflict Resolution
Without a doubt, interpersonal conflicts are one of the most difficult in-office issues to resolve. No matter the nature of the business in question, an interpersonal conflict between employees can be tricky, and when left untreated it can quickly become nasty and spread throughout the office. Hiring trained conflict management consulting will not only work to stem the tide of interpersonal conflict resolution, but these professionals will also work to proactively prevent such incidents in the future. Conflict management consultants can work with your Human Resources departments to impart the kind of training and skills necessary to improve conflict resolution strategies within the company, thereby increasing overall efficiency and workplace civility.
Review Your Decision-Making Process
Too often we overlook the impact that conflict can have on our decision-making process. There is a certain irony in this notion, given that the process of decision-making is inherently one of conflict—featuring two or more dissenting opinions, while weighing the pros and cons of each option until a decision is made. While conflicting options or even conflicting opinions about those options aren’t necessarily negative, negativity can quickly seep in when the overall tone of a discussion turns hostile or mainly focuses on the gloomy aspects of a conversation. When you employ consultants to review your conflict resolution process, they’ll also help you optimise your decision-making process to help ensure that you are making decisions not based on personal conflicts, but rather on an accurate evaluation of the facts at hand.
Optimise your workplace environment with conflict resolution and management consulting today.